Privacy policy

Privacy has certain limitations. We disclose information when legally obligated, preventing fraud, enforcing agreements, or safeguarding user safety. We do not currently honor Do Not Track signals; adherence will follow any emerging universal standard.

Third-party websites and social media have separate privacy policies; always review them before sharing personal information.

Contact us for privacy inquiries, GDPR-compliant Data Processing Addendum requests, minor data concerns, or personal information removal from our platforms. Stay updated on our Security Policy and Privacy Policy.

We commit to informing you of major privacy policy changes or, in the rare event, if we ever decide to sell our business. Your privacy matters to TORKEHUB.

Privacy Policy - TORKEHUB

This Privacy Policy is presented by TORKEHUB, outlining our commitment to safeguarding customer and user privacy.

This policy aims to clearly articulate the information we collect, how we use it, and the restrictions we follow. While the policy may be longer than desired, clarity is essential, addressing all relevant cases. We strive for simplicity and directness in our language.

This Privacy Policy is applicable to all TORKEHUB websites linked to it. It extends to products and services provided by TORKEHUB through these websites, our mobile applications, and applications available on TORKEHUB’s online marketplace and other third-party platforms. Websites, products, or services with distinct privacy policies are excluded from this Privacy Policy.

This section elaborates on how TORKEHUB collects and uses information about website visitors, potential customers, and users of TORKEHUB's products and services. It also covers individuals who contact TORKEHUB through forms or email addresses on our websites.

This section outlines how TORKEHUB handles data entrusted to us when users utilize our products and services or share personal and confidential information during customer support requests.

This section addresses topics relevant to both Parts I and II, including TORKEHUB's security commitments and our communication methods for Privacy Policy changes. At TORKEHUB, we remain committed to protecting your privacy and ensuring transparent data practices.

At TORKEHUB, we gather information responsibly, ensuring that we only collect what is necessary for legitimate purposes. TORKEHUB obtains information through various channels, including direct user input, automatic data collection, and third-party sources. Below, we outline the scenarios under which each category falls and detail the information collected in each instance.

1. Account Signup: When you register for an account to access our services, we request details such as your name, contact number, email address, company name, and country. While creating your account, you may also provide optional information like a photo, time zone, and language. Your unique username and password are essential for account access.

2. Event Registrations and Form Submissions: Information is recorded when you register for events, subscribe to newsletters, download products, participate in contests, or seek customer support.

3. Payment Processing: When making a purchase, we ask for your name, contact information, and payment details. For security, we store only the name and address of the cardholder, expiry date, and the last four digits of the credit card number.

4. Testimonials: If you authorize us to post testimonials about our products, your name and other personal information may be included after your approval.

5. Interactions with TORKEHUB: Interactions via email, telephone, or chat are recorded and analyzed to enhance our communication and service.

1. Browsers, Devices, and Servers: Visiting our websites generates information like IP address, browser type, language preference, time zone, and device details. This data aids in understanding visitor behavior.

2. Cookies and Tracking Technologies: Temporary and permanent cookies, unique identifiers, beacons, tags, and scripts enhance user experience, track navigation, and provide targeted engagement. TORKEHUB prioritizes the use of first-party cookies and avoids intrusive tracking technologies.

3. Application Logs and Mobile Analytics: Information about product usage, including clicks, scrolls, features accessed, errors, and device details, is collected to improve our offerings.

1. Federated Authentication Service Providers: Logging in through services like LinkedIn, Microsoft, or Google allows us to authenticate your identity and access certain personal information.

2. Referrals: Information may be provided by someone who referred our products or services to you through referral programs.

3. Reselling Partners and Service Providers: Information may be shared by reselling partners or service providers when you express interest in our products or services.

4. Social Media and Publicly Available Sources: Interactions on social media platforms or publicly available sources provide us with feedback, reviews, and other relevant information.

• Communication about products, services, policy changes, and essential notices.

• Keeping you informed about new offerings, events, promotions, and relevant information.

• Conducting surveys and gathering feedback on products and services.

• Account setup, maintenance, and other activities essential for providing our services.

• Understanding user behavior, monitoring and preventing issues, and improving products and services.

• Providing customer support, analyzing interactions, and enhancing customer engagement.

• Detecting and preventing fraudulent transactions, reporting spam, and protecting rights and interests.

• Updating and expanding records, identifying new customers, and suggesting products and services.

• Analyzing trends, administering websites, and tracking visitor navigations for better assistance.

• Monitoring and improving marketing campaigns and providing relevant user suggestions.

The legal basis for information collection and use depends on personal information and the context. Common bases include contractual necessity, legitimate interests, and consent. Legal requirements or vital interests may also justify information collection. Consent withdrawal is allowed, and legitimate interests are explained when not specified.

• Opt-out of non-essential electronic communications by using the 'unsubscribe' function.

• Disable cookies before visiting our websites, though it may affect certain features.

• Choose not to provide optional profile information and delete or change it when needed.

All TORKEHUB group entities have access to the information. We do not sell personal information, sharing it only as described in this policy with parties ensuring confidentiality and security.

• Employees and independent contractors have access on a need-to-know basis.

• Third-party service providers are authorized for specific services, such as marketing and web analytics.

• Domain registrars receive information when registering a domain through TORKEHUB.

• Reselling partners may be shared personal information for regional contact purposes.

• Marketplace application developers receive user information when their applications are installed.

• Right to Access: Obtain a copy of personal information held, including its source, purpose, and sharing details.

• Right to Rectification: Update or rectify inaccuracies in your information.

• Right to Erasure: Request deletion of personal information in certain circumstances.

• Right to Restriction of Processing: Request restricted use of information in specific situations.

• Right to Data Portability: Transfer information to a third party in a machine-readable format.

• Right to Object: Object to the use of information for direct marketing.

• Right to Complain: Lodge a complaint with the appropriate supervisory authority.

We retain personal information for as long as required for stated purposes. Retention may extend as permitted or required by law, even after the cessation of processing needs. When no longer needed, information is deleted, anonymized, or securely stored.

Information Entrusted to TORKEHUB and Purpose

At TORKEHUB, we understand that you may entrust information to us, whether you are an individual or an organization, in connection with using our services or seeking technical support. This encompasses data about your customers or employees (if you act as a controller) or data you handle on behalf of another person (if you are a processor). This data may be stored on our servers during service usage or shared with us for technical support.

Certain TORKEHUB mobile applications may access your device's camera, microphone, call history, contact information, photo library, and files with your permission. Location-based information may also be collected when needed for specific features. You have the option to disable this access at any time. Data stored on your mobile device is used within the application context and transferred to your account in corresponding services or products.

We acknowledge your ownership of service data. TORKEHUB empowers you with full control, allowing you to (i) access your service data, (ii) share it through supported third-party integrations, and (iii) request export or deletion of your service data.

Service data is processed based on your instructions within our service modules. For instance, generating an invoice utilizes customer information, and email marketing employs email addresses from your mailing list.

If notifications are enabled, TORKEHUB sends push notifications through providers like Apple Push Notification Service or Google Cloud Messaging. You have the flexibility to manage preferences or deactivate notifications.

Who We Share Service Data With

To deliver services and technical support, TORKEHUB engages other group entities and third parties as necessary.

Access to service data is granted to TORKEHUB's employees and independent contractors involved in service provision. Strict privacy safeguards and access restrictions are implemented, with logging and auditing practices in place.

Certain TORKEHUB products and services facilitate collaboration with other users. Collaborators may view specific profile information as part of collaboration features.

Enabling third-party integrations may allow these parties to access your service data and personal information. TORKEHUB encourages a review of third-party privacy practices before enabling integrations.

Retention of Information

Data in your account is retained as long as you use TORKEHUB services. Upon account termination, data is deleted from the active database during the next cleanup every 6 months. Subsequently, deleted data is removed from backups after 3 months.

Data Subject Requests

For individuals from the European Economic Area seeking access, rectification, erasure, restriction, objection to processing, or data export, TORKEHUB advises contacting the customer on whose behalf the data is processed. Support will be extended to the customer in responding to such requests within a reasonable timeframe.

Children’s Personal Information

Our products and services at TORKEHUB are not designed for individuals under 16 years of age. TORKEHUB does not knowingly collect personal information from children under 16 for its own purposes. If awareness arises that a child under 16 has provided personal information, we will promptly take steps to delete such information. Users collecting information about individuals who may be children are responsible for compliance with relevant laws and regulations.

At TORKEHUB, we prioritize data security. Certified for industry standards, we implement rigorous administrative, technical, and physical safeguards to prevent unauthorized access, use, or disclosure of your entrusted information. For security-related inquiries, refer to our Security Policy or reach out to us at

Your personal information and service data may be shared within TORKEHUB Group and with third parties for the outlined purposes. By using our products, you acknowledge the processing, transfer, and storage of your information within the United States of America, the European Economic Area (EEA), and other countries where TORKEHUB operates. Transfers adhere to data protection agreements, including EU Commission’s Model Contractual Clauses. For more details, contact legal@torkehub.com.

To facilitate compliance with data protection obligations, TORKEHUB is ready to sign a Data Processing Addendum (DPA). Request a DPA from TORKEHUB by completing this form, and upon receipt, we'll provide the DPA for your signature.

TORKEHUB employs technologies like regex parsing, template matching, artificial intelligence, and machine learning for enhanced productivity. We use anonymized crops of service data to improve algorithms and utilize your organization's data for developing organization-specific models, respecting privacy expectations.

While some browsers feature 'Do Not Track' (DNT) options, TORKEHUB does not currently take specific actions in response to these signals.

Pages on our websites may include links to third-party sites with separate privacy policies. Exercise caution before sharing personal information on these sites, ensuring you review their privacy practices.

TORKEHUB offers accessible blogs and forums. Be cautious when disclosing personal information, as shared details may be used for unsolicited messages. TORKEHUB is not responsible for publicly disclosed personal information, which may persist even after account termination. For removal requests, contact us at.

privacy@torkehub.com

Our websites include social media widgets, like Facebook "like" buttons and Twitter "tweet" buttons. Interactions with these widgets are governed by the privacy policies of the respective providers.

TORKEHUB may be obligated by law to preserve or disclose personal information and service data to comply with applicable laws, regulations, legal processes, or governmental requests, including those related to national security.

Personal information and service data may be disclosed to a third party if necessary for preventing fraud, spam filtering, investigating suspected illegal activities, enforcing agreements or policies, or safeguarding user safety.

While TORKEHUB does not intend to sell its business, in the event of acquisition, merger, or sale, we commit to ensuring the acquiring entity upholds our commitments. Users will be notified of any change in ownership or use of personal information and service data.

We diligently ensure that personal information adheres to this Privacy Policy. Concerns can be addressed by reaching out to us at

Any modifications to the Privacy Policy will be communicated through service announcements or email. Significant changes affecting user rights will be notified at least 30 days in advance. Users concerned about these changes may terminate use within 30 days. Continued use post-effective date implies agreement to the modified Privacy Policy. Minor changes may not trigger email notifications, so users are encouraged to check https://www.torkehub.com/privacy-policy periodically.